Gaming at hh98 is meant to be enjoyable entertainment — nothing more and nothing less. We provide every Pakistani player with the tools, information and support they need to stay in control, play within their limits, and get help if they ever need it. This page covers everything you need to know.
Every tool on this page is available to you right now — no waiting, no fees, no judgement. Your wellbeing always comes before platform revenue. If you need a break, take one. We'll be here when you're ready to return, or we'll help you close your account permanently — whichever is right for you.
At hh98, we've always been clear about what our platform is: entertainment. Playing Ludo for real money, spinning the jackpot slots, betting on a virtual cricket match — these are things people do for the thrill and enjoyment of it. The vast majority of hh98 players in Pakistan do exactly that — they set a budget, play for a while, and stop when they're done. For them, responsible gaming just means keeping it in its proper place.
But we also know that for a small number of people, online gaming can become a problem. The ease of access, the excitement of wins, and the natural tendency to want to "get back to even" after a loss can gradually shift gaming from a pastime into something that causes genuine harm — to finances, to relationships, to mental health. hh98 takes that seriously.
This page explains the responsible gaming tools available to every hh98 player, the warning signs that gaming may be becoming a problem, and how to access support. None of this is here for show — every feature described here is live, functional, and available to you right now through your hh98 account settings or our 24/7 support team.
If you only take one thing from this page: you can contact hh98 support at any time, say "I need to take a break," and we will act immediately — no questions asked, no delays.
Six practical controls built into every hh98 account — all of them free, all of them available right now
You don't need to wait until there's a problem to use these features. Setting limits before you start playing is one of the smartest things any hh98 player can do.
Access hh98.click on any device — the responsible gaming settings work identically on mobile and desktop browsers. Go to your account menu in the top right.
Your account settings include a dedicated Responsible Gaming section. All six tools listed above are available there: deposit limits, loss limits, session timers, reality checks, cooling-off and self-exclusion.
Select the tool you want to activate, enter your preferred settings, and confirm. Restrictions take effect immediately. For self-exclusion or permanent account closure, a brief confirmation step is required to ensure the request is intentional.
If you'd rather not navigate account settings, just open live chat and tell our team what you need. They will set up any restriction on your behalf, immediately, without asking for a reason or any additional information beyond account verification.
Support is available 24 hours a day, 7 days a week via live chat on hh98.click. For responsible gaming requests, our team prioritises your message above standard support queue.
Problem gambling doesn't appear overnight. It tends to develop gradually, and the person most affected is often the last to recognise it. These are the signs worth knowing.
Recognise yourself in more than two of the above? That's worth taking seriously. You don't have to be at rock bottom before you ask for help. Contact hh98 support and tell us you need a break — we will handle everything else.
Responsible gaming at hh98 is not just a page on the website or a checkbox in a licensing requirement. It's a genuine operating principle that affects how the platform is designed, how our support team is trained, and how we handle reports of problem gambling from players and their families.
hh98 deliberately avoids design patterns that are widely recognised as manipulative. This includes things like hiding the "close game" button, removing visible clocks during play, using sounds and animations specifically calibrated to encourage compulsive play, and displaying misleading near-miss effects on slot games. Our games are designed to be entertaining — not engineered to maximise time-on-site at the expense of player wellbeing.
Every hh98 game displays the current time and session duration prominently, so players always know how long they've been playing. The platform shows a real-time balance throughout all game sessions — not a points-based credit system designed to obscure the actual PKR value of what's being wagered.
hh98 is strictly an 18+ platform. No exceptions, no flexibility on this. Every registered account on hh98 goes through a date-of-birth verification at registration, and any account flagged as potentially belonging to a minor is suspended immediately pending full identity verification. Parents and guardians who are concerned about a minor's access to online gaming platforms are encouraged to use parental control software on shared devices and to contact hh98 directly if they suspect a minor has registered an account.
Our support team is trained to recognise the indicators of problem gambling during customer interactions. If a support agent identifies concerning language or behaviour patterns in a conversation — for example, a player expressing distress about losses, asking for ways to bypass their own deposit limits, or describing financial difficulties linked to their gaming — the team is trained to respond with care, provide information about responsible gaming tools, and escalate to our responsible gaming team where necessary.
hh98 also monitors account-level data patterns that may indicate problem gambling — including rapid deposits following a series of losses, late-night sessions of unusual length, and significant increases in betting stakes. Where concerning patterns are detected, we may proactively reach out to the player to check in, rather than waiting for the player to come to us.
If a family member or close friend contacts hh98 expressing genuine concern about a player's gambling behaviour, we take those concerns seriously. We will not discuss specific account details with third parties, but we can confirm that we have received the concern and that appropriate action has been taken. In serious cases, with reasonable evidence of harm, we may act to restrict or close an account as a protective measure.
hh98 does not send promotional communications to players who have set self-imposed limits, requested a cooling-off period, or are currently self-excluded. Once you've used any responsible gaming tool, you will not receive deposit bonus offers, jackpot promotional emails, or re-engagement messages from hh98 for the duration of your restriction period.
This is a deliberate policy. We think it's the only ethical approach. Sending a "come back and play with a bonus" message to someone who has just self-excluded would be genuinely harmful, and hh98 will not do it.
Simple principles that responsible players at hh98 live by — whether they're playing Ludo for Rs 200 or spinning jackpot slots for higher stakes